Skip Navigation LinksCOVID-19 Support

The North Country MSO offers its assistance to all its affiliated agencies as we work together under the current national emergency due to COVID-19. We will be posting information and resources on this page to help you meet your business needs so you can focus on the services your provide, and the needs of the people who rely on those services.


Refer to OPWDD's Guidance on their website:



  1. Are we considered essential workers?
    • Details of the "New York State on PAUSE" order by the governor may be found here.  The list of essential workers includes "human services providers whose function includes the direct care of patients in state-licensed or funded voluntary programs; the care, protection, custody and oversight of individuals both in the community and in state-licensed residential facilities; those operating community shelters and other critical human services agencies providing direct care or support." Please refer to your agency administration to determine how the current guidelines apply to your job, and what is being done to allow you to work under the current government directives as well as agency policies.
  2. What precautions are we taking?
    • According to the Governor's directive, we must do our work in ways that facilitate social distancing of at least six feet. Office spaces are being rearranged or workers are being temporarily relocated to enable this. All workers must find ways to minimize the potential for transmission of the virus as we do our work. In addition, we should all follow the general recommendations for infection control:
        •  Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
        • Avoid touching your eyes, nose, and mouth with unwashed hands.
        • Clean frequently touched surfaces and objects.
        • Avoid close contact with people who are sick. Keep a distance of at least 6 feet to help slow the spread of COVID-19.
        • Cover your cough and sneezes with a tissue and discard it in a closed container.
        • Do not go to work if you are sick or showing any of the symptoms of COVID-19 - Cough, fever, trouble breathing. Contact your healthcare provider if you feel you may have been exposed to the coronavirus, or for any other medical questions.

  3. Will Emergency Paid Leave apply to me in my situation?
    • Special laws and regulations are being enacted and the situation is changing day to day, but you can review this Paid Leave Flow Chart- Legal Disclaimer.pdf to see how the rules for Emergency Paid Sick Leave for COVID-19 may apply to you as an employee in New York State. Please consult your Human Resources office or legal experts/governmental officials for clarification of any benefit that may apply to you.


Click here to go to Zoom! (Enter the Meeting ID you were given)
Zoom AdHoc Meeting Instructions.pdf


(This applies only to those employees who have been directed by their agency and their supervisor that they may do their work remotely):

COVID-19 Working Remotely Procedure.pdf